Frequently Asked Questions

FAQ


Ordering

No, you don’t need a Paypal account to order with us. You can pay using credit or debit cards from Visa, Mastercard, Amex, Diners, Discover or JCB.

We adhere to the highest standard of protecting your personal information. Your personal and payment info are encrypted immediately after transmission using SSL. We are PCI Compliant Level 1 so rest assured your information is safe and secure with us.

Browse our website for products you want to purchase. Click BUY IT NOW if you will only buy one item and ADD TO CART if you have multiple items to buy. Supply the needed info to complete your order and proceed to check out.

By default, we use US Dollar. Our system will convert your payment automatically using your local currency upon checkout.

You can pay for your order by:

  • PayPal
  • Credit/Debit Card (Visa, Mastercard, JCB, Diners, AMEX)

Shipping and Delivery

We’re quite dynamic when it comes to choosing our couriers. As much as possible, we use local couriers. There are instances though where we tap other couriers to ensure safety and timely delivery of your order.

Shipment status relies on the courier’s ability to update and deliver your order. Once your order leaves our warehouse, it will be in the courier’s hand. There might be delays due to unforeseen circumstances. You can continue to track your order at our website or you can also check it with your local courier. Contact us via email if you have other questions.

Shipping fees are as follows:

US mainland: US$4.99 per order

Other Countries, US States and Territories: US$9.99

We also offer free shipping for orders amounting to $60.00 (excluding shipping fee) and processed directly from our website.

We will send your order details, including your tracking number to your email address 3-5 business days from order date. You can track your order here or via our partner courier’s website.

Yes, generally we ship worldwide. However, the following locations are excluded from shipping due to common shipping issues:

Aruba, Bahrain, Bolivia, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Ecuador, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guatemala, Guernsey, Heard & McDonald Islands, Isle of Man, Jersey, Martinique, Mauritius, New Caledonia, Niue, Réunion, Saint Kitts and Nevis, South Georgia & South Sandwich Islands, St. Kitts & Nevis, U.S. Outlying Islands, United States Minor Outlying Islands .

No, signing for shipments is not necessary.

Returns and Exchanges

Contact us within 24 hours upon placing your order if you plan on making changes to it. If your order is already processed, we are sorry but we can no longer make any changes to it. We prioritize shipping your orders as quickly as possible and have the understanding that you want the same.

As long as you notify us within 30 days from delivery date, we can replace it for FREE.

* For damaged, missing or delivered but not received packages shipped via Fedex, you must notify us within 15 days from delivery date.

Once approved, Paypal refunds are posted in 1-2 business days while credit cards will take 5-10 business days.

We understand returns happen. If you wish to return your order, please do it within 30 days from delivery date and contact us via email at support@energyspaceshop.com for the return instructions.   * For damaged, missing or delivered but not received packages shipped via Fedex, you must notify us within 15 days from delivery date.

Refusing the delivery will result to the order not being tracked properly for return. If you wish to return the product, do it within 30 days from delivery date and contact us via email at support@energyspaceshop.com for the return instructions.

About Our Products

A Pi Xiu is an animal that’s part dragon, part lion and part qilin. The third is more commonly known as the Chinese unicorn. It is use to attract and keep wealth when wingless while a winged Pi Xiu is for aiding students with their studies.
It is believed that the Pi Xiu was once a creature of the heavens, the son of the Dragon King, who violated the law. As a punishment, it was cursed to eat only gold without the ability to expel it, which is why it has a fat body. This is how it became the symbol for gaining and preserving riches. Pi Xiu’s fangs also serve as protection against demons, protecting the wearer’s health.
Wearing it either on a bracelet or a necklace will help you an amassing fortune but you need to observe the rules for wearing and caring of this spirit animal.

Pi Xiu bracelets follows the principle of feng shui which claims to use energy forces to harmonize individuals with their surrounding environment.

While it is important that you properly wear your bracelet, it is also necessary to always have a positive mindset for the bracelet to work. Negative energy will drive away luck and abundance.

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